| 11 |
eMitra RFP 2025 Service Level Agreement (SLA) |
SLA for Kiosk & LSP
9.2 (v) Action on no ‘service rate list’ and ‘co-branded banner’ at e-Mitra kiosk outlet |
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| 12 |
eMitra RFP 2025 Service Level Agreement (SLA) |
SLA for Kiosk & LSP
9.2 (iv) Action on denial of services / non-compliance to guidelines/directions issued by DoIT&C / RISL |
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| 13 |
eMitra RFP 2025 Service Level Agreement (SLA) |
SLA for Kiosk & LSP
9.2 (iii) Action on failure to adopt and deliver new services |
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| 14 |
eMitra RFP 2025 Service Level Agreement (SLA) |
SLA for Kiosk & LSP
9.2 (ii) Action on fraud |
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| 15 |
eMitra RFP 2025 Service Level Agreement (SLA) |
SLA for Kiosk & LSP
9.2 (i) Action on Overcharging: |
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| 16 |
eMitra RFP 2025 Service Level Agreement (SLA) |
SLA for Kiosk Only
9.1 (iii) Operation other than designated address: |
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| 17 |
eMitra RFP 2025 Service Level Agreement (SLA) |
SLA for Kiosk Only
9.1 (ii) Kiosk duty in camps: |
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| 18 |
eMitra RFP 2025 Service Level Agreement (SLA) |
SLA for Kiosk Only
9.1 (i) Non-performing (Non-Functional) kiosk |
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| 19 |
eMitra Videos |
4. eMitra Kiosk Address Change DeGS Approval Process |
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| 20 |
eMitra Videos |
3. eMitra Kiosk Address Change Application Process |
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